Terms of Service
Effective Date: March 11, 2026

1. General Provisions These Terms of Service ("Terms") govern the relationship between AURIX O.E. (c/ Maestro Juan Terrades Alcacer, 42, 03600 Elda, Alicante, España, Tax ID: E25889882), hereinafter referred to as "Cyber Panther", "we", or "us", and the client ("Client" or "you") using our web design, development, and hosting services. By accepting a quote, making a payment, or activating a subscription with Cyber Panther, you agree to be bound by these Terms.

2. Scope of Services Cyber Panther provides website development, hosting, and maintenance services based on the selected plan:
  • Plan A (The Business Sprinter / WaaS): A subscription-based service including initial setup, hosting, security updates, and monthly "Cyber Care" maintenance.
  • Plan B & C (Custom Projects / E-com): Bespoke development projects with a fixed development fee and optional ongoing maintenance. Specific deliverables for each project will be outlined in the final brief approved via chat or email.

3. Payments, Billing, and Subscriptions
  • Setup Fees: All one-time setup fees or development deposits must be paid before the commencement of the "Live Build" phase.
  • Monthly Subscriptions (WaaS): Monthly fees (e.g., €79/mo) are billed automatically on a recurring 30-day cycle starting from the day the website goes live.
  • Late Payments: If a subscription payment fails, we will notify you. If the invoice remains unpaid for 14 days, Cyber Panther reserves the right to temporarily suspend the website until the balance is cleared.
  • Taxes: All prices listed on our platform are exclusive of VAT unless stated otherwise. Applicable VAT will be added during checkout based on the Client's EU location.

4. Ownership and Intellectual Property (The "No Hostage" Policy) We believe in fair ownership:
  • Client Content: You retain 100% ownership of your domain name, logos, text, images, and any other materials you provide to us.
  • The Framework: The underlying code, structural framework, and modular components developed by Cyber Panther remain our intellectual property, licensed to you for the duration of your active subscription or post-launch period.
  • Handover upon Cancellation (Plan A): If you decide to cancel your monthly subscription, you own your website. Upon request, we will transfer the website project to your own platform/hosting account. Once transferred, Cyber Panther’s obligations regarding hosting, security, and maintenance cease entirely, and you will be responsible for your own platform fees.

5. Maintenance and "Cyber Care" For plans including "Cyber Care" (e.g., 2 hours/month):
  • Maintenance includes text updates, image replacements, adding new standard sections, and technical SEO health checks.
  • It does not include complete redesigns or the development of complex custom features (e.g., building a new portal).
  • Unused maintenance hours do not roll over to the following month.

6. Client Responsibilities
  • Timely Feedback: The speed of our "Live Evolution" depends on your prompt feedback via WhatsApp/Telegram. Delays in providing content will delay the launch.
  • Legal Compliance: While we build your site to be GDPR-ready (cookie banners, secure forms), you are solely responsible for the legal accuracy of your business's specific Impressum, Privacy Policy, and internal Terms & Conditions. Cyber Panther does not provide legal advice.

7. Cancellation and Termination
  • You may cancel your monthly subscription at any time with a 14-day notice before the next billing cycle.
  • Cancellations must be requested in writing (via email or our official chat channels).
  • No refunds are provided for partial months or completed setup fees.

8. Limitation of Liability Cyber Panther ensures a 99% uptime target through our cloud infrastructure partners. However, we are not liable for temporary downtimes caused by third-party server outages, force majeure, or external cyber-attacks. Under no circumstances shall Cyber Panther be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising from the use of our services.

9. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Alicante, Spain.